Waiter / Waitress

Rotana Hotels & Resorts

Job Description

 

We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience and your role will include key responsibilities such as:

  • Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel.
  • Greet & seat customers and serve them in a professional, discreet & personalized way.
  • Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests.
  • Consistently monitor quality of Food & Beverage being served.
  • Practice good customer relations and attend to customer complaints / queries satisfactorily.
  • Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment.
  • Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
  • Ensure minimum wastage, breakage and spoilage.
  • Actively use up selling techniques to exceed Guest expectations and increase revenue.
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
  • Comply with the hotel environmental, health and safety policies and procedures.

 

Skills

 

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Food and Beverage Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

To apply for this job please visit www.rotanacareers.com.

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