Solutions Specialist

About us

Airtel Tanzania PLC is one of the leading providers of telecommunications and mobile money services with operations across Tanzania. Headquartered in Dar es Salaam, Airtel Tanzania ranks amongst the top 3 mobile services providers in Tanzania in terms of subscribers. Airtel Tanzania offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice, data services as well as mobile money services both nationally and internationally. Airtel Tanzania aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.

Airtel Tanzania PLC was launched in October 2001 and is Tanzania’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector.

Role Purpose

To develop quality communications solutions to meet customer business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding customer requirements. The role takes responsibility for solution design inclusive of the underlying technical architecture, service level agreements, overall solution costing, delivery planning and representation of that solution as required. Customer facing activities such as customer presentations and negotiation in conjunction with the account manager is expected

Key Responsibilities:

1.Pre-Sales.

• Provide presales design support for fixed data networks, business mobility or value-added solutions for both new and existing customers requiring Airtel Business Africa Solutions, in support of sales.
• Support sales in positioning project management works and service management to customers when such services will facilitate progression towards or closure of Airtel Business Africa Solutions
• Collaborate with the sales team to identify potential customers and understand their specific business needs and challenges.
• Support connectivity gross adds and overall enterprise revenue growth by the identification / development of opportunities for both new and existing customers.
• Maintain a high degree of technical knowledge of all Airtel Business products, services and solutions sets. This covers:
• Fixed data Networks (fiber, 5G, microwave, satellite) and Business Mobility solutions for enterprise and wholesale customers
• NaaS/SDWAN, Security, Data center colocation, Cloud, communication, and Collaboration, IoT
• Project management
• Service management

2.SLA Management.

• Perform the role of project manager for each sales deal ensuring the customer’s product is delivered efficiently and timely.
• Ensure the agreed upon KPIs for the customer’s solution are met.
• Hold the service implementation and maintenance teams accountable for customer service satisfaction.
• keep track of Enterprise circuits and database including Technical and commercial details.
• Ensure adequate forecasting of enterprise order by monitoring sales pipeline and providing inputs to demand plan for enterprise network materials.
• Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service

3.Customer Requirement Analysis.

• Consistent delivery of quality service to new and existing customers ensuring customer satisfaction ratings are met or exceeded.
• Craft compelling presentations and product demonstrations, showcasing how Airtel solutions can deliver value and solve customer problems.
• Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems, and processes to develop quality / approved technical proposals to customers.
• Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.

4.Process Management & Documentation

• Direct the team to study the marketing operations plan for and assess opportunities and threats.
• Provide guidance to assess the business parameters that exist in the market to enable mapping out the existing and expected competition in the market in complete detail.
• Review and analyze the overall marketing and branding strategy and customer segmentation and draw insights from them to develop a detailed marketing communications strategy/plan and specific messages for the OpCo.
• Oversee deployment of the marketing communications/ messages across customer segments in the OpCo
• Monitor performance/effectiveness of the deployed marketing and branding messages and incorporate learnings to refine them.
• Manage the marcom budget in terms of buys, benchmarking, and control

5.Monitor bound & quality delivery by the vendors.

• Ensure proper technical business records are kept and updated routinely.
• Maintain and develop the required knowledge and skills by attending relevant training courses, meetings, and workshops.
• Growth of quality reusable documentation in the Bid Management Repository in support of proposal development efficiency gains
• Contribution to the Knowledge Management – Bid Management Repository

Qualifications and Experience.

Educational Qualifications & Functional / Technical Skills

• Bachelor’s degree in electrical engineering, Telecommunications Engineering, Computer Engineering, or equivalent qualification in Information Technology
• Technical certification in relevant area (i.e. CCDA, CCDP)
• PMP certification (or equivalent for project management)
• ITIL V3 (or equivalent for service management).

Relevant Experience.

• 5-7 years’ experience as solutions specialist from Telecommunications industry
• Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. Engage and partner with customer at a detailed technical level.
• Deliver high value, project management services as appropriate.
• Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries.
• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
• Self-motivated and target driven.
• Ability to work independently and collaboratively within a team.

Other requirements (Behavioral etc.)

• Proactive
• Decisive
• Adaptable to change
• Integrity
• Detail Conscious
• Self-motivation and drive
• Assertive
• Extremely organized and efficient on time management
• High on result orientations
• High leadership capabilities

Deadline for receiving applications is 18th July 2024.

Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.

“Airtel Tanzania Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”.

We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need