Service Technician – Compressor Technique Service (CTS)

Mwanza, TZ, +255

About Epiroc:
Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc
By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.
The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.
Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.
Key Responsibilities:

• Perform routine, preventative maintenance and repairs on oil injected, oil-free air, mobile compressors, Lighting plants & generators (in accordance with manufacturer’s recommendations (with regards to schedule and scope)
• Perform diagnostics (mechanical and electrical) on malfunctioning Atlas Copco Equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment.
• Prior to and following preventative maintenance and repairs test and document, the proper operating parameters of Atlas Copco Equipment
• To carry out the commissioning of new equipment.
• To have the ability to carry out installation work when required.
• To train customers in the general operations of their onsite compressed air equipment, Generators & Lighting plants.
• To identify spare parts for service orders, in the course of daily duties.
• Provide basic tools to accomplish job along with normal maintenance of tools and equipment.
• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
• Serve as an ambassador for the company, promoting Atlas Copco Products.
• Provide technical support to other departments and personnel as required.
• Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.
• Complete customer work order forms, service data reports, time cards, expense reports, and other job-related paperwork as required.
• Perform additional assignments as required.

Competences, skills and experience

• Full Technician Certificate or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred.
• Knowledgeable of HVAC preferred.
• Able to work independently with strong self-management and professionalism.
• Able to complete work within assigned deadlines.
• Computer proficiency as required for communication, research, work orders and programming various controllers.
• Excellent customer service and communications skills (oral and written).
• Must be fluent in English and have a valid driver’s license.
• Employees will be subject to random drug testing.
• Must be able to lift up to 30kg on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

Required behaviors for this position   

• Able to work independently with strong self-management and professionalism.
• Able to complete work within assigned deadlines.
• Computer proficiency as required for communication, research, work orders and programming various controllers.
• Excellent customer service and communications skills (oral and written).
• Must be fluent in English and have a valid driver’s license.
• Employees will be subject to random drug testing.
• Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

Why should applicants choose to work in this position and within this department?
Our solutions are a key part of most industries – electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and ground breaking, sustainable innovations. If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Epiroc might be the place for you.