Procept Associates Professional Services Ltd
- Dodoma St, Dar es Salaam, Tanzania
- Full-time
Company Description
Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Rwanda, Kenya and now Uganda.
Procept is currently recruiting for a reputable company to fill the position of a Senior Business Analyst with expertise in Business Support Systems (BSS) and Operational Support Systems (OSS) to play a key role in our projects and initiatives. In this senior-level position, you will lead the analysis, design, and propose the implementation of BSS/OSS solutions, driving process improvements and delivering value to our clients.
Job Description
- Lead the discovery, analysis, and documentation of business requirements related to BSS and OSS, working closely with stakeholders to understand their needs and objectives.
- Conduct in-depth analysis of existing business processes, systems, and data flows to identify opportunities for optimization and enhancement.
- Develop comprehensive business requirements documents, use cases, user stories, and functional specifications to guide the design and development of BSS/OSS solutions.
- Collaborate with IT teams, solution architects, and vendors to translate business requirements into technical designs, ensuring alignment with industry best practices and standards.
- Lead the proposed configuration, customization, and testing of BSS/OSS systems and applications, ensuring that solutions meet functional and performance requirements.
- Facilitate workshops, meetings, and training sessions to communicate requirements, gather feedback, and promote collaboration among project stakeholders.
- Provide mentorship and guidance to junior business analysts, sharing best practices, insights, and lessons learned from previous projects.
- Draft and Review Statement of Compliance document of BSS/OSS solutions, coordinating with business users to ensure that solutions meet their needs and expectations.
- Monitor project progress, risks, and issues, proactively identifying and addressing potential roadblocks to ensure successful project delivery.
- Stay current with industry trends, emerging technologies, and best practices related to BSS and OSS, leveraging this knowledge to drive innovation and continuous improvement.
Qualifications
- Bachelor’s degree in business administration, Information Technology, Telecommunications, or related field. Master’s degree preferred.
- 10 Years of experience as a Business Analyst, Senior Business Analyst, or similar role, with a focus on BSS and OSS in the telecommunications industry.
- Proven track record of successfully leading complex BSS/OSS projects from initiation to closure, meeting project objectives, timelines, and budget constraints.
- In-depth knowledge of BSS/OSS concepts, processes, and technologies, including CRM, billing systems, order management, inventory management, and network operations.
- Strong analytical, problem-solving, and critical thinking skills, with the ability to analyze complex business issues and recommend practical solutions.
- Excellent communication, interpersonal, and stakeholder management skills, with the ability to engage effectively with diverse stakeholders at all levels of the organization.
- Proficiency in using business analysis tools and software (e.g., JIRA, Confluence, Visio) to document requirements, manage tasks, and track project progress.
- Experience with agile methodologies (e.g., Scrum, Kanban) and tools is a plus.
- Relevant certifications (e.g., CBAP, CCBA, PMI-PBA) are highly desirable.