Operations Manager

Crawford & Carruthers Inc.

We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of a prestigious property in Zanzibar. The ideal candidate will be a strategic thinker with a strong background in hospitality management, exceptional organizational skills, and a passion for delivering outstanding guest experiences.


  • Lead and manage all operational aspects of the resort, including front office, housekeeping, food and beverage, maintenance, and guest services.
  • Develop and implement strategies to optimize efficiency, productivity, and guest satisfaction across all departments.
  • Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and drive continuous enhancement of services.
  • Coordinate with department heads to ensure seamless coordination and communication, fostering a collaborative and high-performing team environment.
  • Oversee the recruitment, training, and development of staff members, ensuring alignment with the resort’s values and standards.
  • Establish and maintain standard operating procedures (SOPs) to uphold quality standards, health and safety regulations, and industry best practices.
  • Manage budgetary and financial processes, including forecasting, cost control, and revenue optimization.
  • Collaborate with the sales and marketing team to support promotional activities, enhance the resort’s visibility, and drive revenue growth.
  • Handle guest inquiries, feedback, and complaints in a professional and timely manner, striving to exceed expectations and maintain positive relationships.
  • Stay informed about industry trends, market dynamics, and competitive landscape, leveraging insights to enhance the resort’s offerings and competitive positioning.


  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
  • Minimum of 5 years of experience in a managerial role within the hospitality industry, with a focus on operations management.
  • Proven track record of success in optimizing operational efficiency, enhancing guest satisfaction, and achieving financial targets.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
  • Excellent analytical abilities and problem-solving skills, with a results-driven mindset.
  • Proficiency in hotel management systems and other relevant software applications.
  • Fluency in English (additional languages such as Swahili would be an advantage).
  • Eligibility to work in Tanzania.

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