Operations Manager

We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of a prestigious property in Zanzibar. The ideal candidate will be a strategic thinker with a strong background in hospitality management, exceptional organizational skills, and a passion for delivering outstanding guest experiences.

Responsibilities:

• Lead and manage all operational aspects of the resort, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Develop and implement strategies to optimize efficiency, productivity, and guest satisfaction across all departments.
• Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and drive continuous enhancement of services.
• Coordinate with department heads to ensure seamless coordination and communication, fostering a collaborative and high-performing team environment.
• Oversee the recruitment, training, and development of staff members, ensuring alignment with the resort’s values and standards.
• Establish and maintain standard operating procedures (SOPs) to uphold quality standards, health and safety regulations, and industry best practices.
• Manage budgetary and financial processes, including forecasting, cost control, and revenue optimization.
• Collaborate with the sales and marketing team to support promotional activities, enhance the resort’s visibility, and drive revenue growth.
• Handle guest inquiries, feedback, and complaints in a professional and timely manner, striving to exceed expectations and maintain positive relationships.
• Stay informed about industry trends, market dynamics, and competitive landscape, leveraging insights to enhance the resort’s offerings and competitive positioning.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 5 years of experience in a managerial role within the hospitality industry, with a focus on operations management.
• Proven track record of success in optimizing operational efficiency, enhancing guest satisfaction, and achieving financial targets.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams.
• Excellent analytical abilities and problem-solving skills, with a results-driven mindset.
• Proficiency in hotel management systems and other relevant software applications.
• Fluency in English (additional languages such as Swahili would be an advantage).
• Eligibility to work in Tanzania.