Head of Operations

  • Full Time
  • Dar es Salaam
  • Applications have closed

Old Mutual

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is accountable for execution of tactical business plans at operational level through other managers and their teams, over periods of 3 months to a year.


  • Accountable for execution of tactical business plans (derived from BU Strategy) at operational level
  • Manages direct (Team Leaders and Specialists)and indirect (Clerical staff) reports, usually amounts to between 40 to 100 staff
  • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business
  • Integrates decision making across all of these spectrums
  • Contributes to projects impacting on business deliverables (Delivery of level three plans)
  • Makes major operational decisions within business plan
  • Provides operational and best practice context for internal environment
  • Builds relationships with peers and or colleagues that impact across business areas


Accountability, Business, Business Planning, Decision Making, Operational Decisions, Operational Efficiency


BA (Required)

Closing Date

05 April 2024

The Old Mutual Story!

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