Core Engineer

WiA Company Limited

We are seeking a motivated and results-oriented CORE Engineer to join the WiA team in the internet service provider (ISP) industry. As CORE Engineer, you will be Responsible for ensuring that customer SLAs are achieved for all services using Network Monitoring and end-to-end Incident Management processes.

Reporting to Chief Technical Officer

As a CORE Engineer you will provide 24X7 Service monitoring capability within the NOC team (shift rota in operation), and technical capability for 2nd line incidents. Responsible for ensuring that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. Provide end-to-end investigation of incidents identified through monitoring or from customer service desk. Provide a technical resolution or workaround to the issue or identify the specific failing network element and escalate to the correct resolving team.


·        CCNA and (ideally CCNP Routing and Switching)

·        Linux systems administration

·        Good Networking knowledge at command line level

·        Strong troubleshooting skills

·        Highly customer focused individual with clear passion for delivering ahead of customer expectations

·        Able to manage incidents and unplanned scenarios involving both internal and external teams

·        Experience of working within a 24 X7 Network Management or Operations center environment within the Managed Services.

·        Natural working on and delivering Projects individually and as a team

Key Responsibilities

· Network Monitoring & Management

o  Real-time monitoring of core network devices – routers and switches

o  Monitor network performance – backbone links and client links

o  Perform network performance testing

o  Identify issues that require higher level resources.

o  Generate daily network reports against desired Key Performance Indicators

o  Ensuring that agreed service levels are achieved for all services suing the network and service monitoring and management, and end-to-end incident management processes

o  Management of Client VLAN Database

o  Management of client Public IP address allocation

o  Management of switching and routing platforms

· Troubleshooting & Installation

o  Troubleshoot issues identified on an end to end basis over various technologies including transmission, switching, routers

o  Troubleshooting and providing 2nd line fix where possible when failure occurs on platforms or services supported

o  Troubleshooting Cisco switches and routers

o  Ensure that faults reported are accurate at all times

o  Configuration of customer end equipment – routers, wireless access points

o  Installation of customer end equipment

· Technical Support

o  Provide 2nd line technical support to customers via the service desk.

o  Log, assess, categorize and prioritize new incidents captured through monitoring and received support calls in line with agreed procedures

o  Update service requests timely

o  Follow up after resolution for root cause analysis

o  Escalation of incidents to appropriate support team or 3rd party

o  Escalate incidents within NOC Team as required

o  Cover workload and service support teams outside of their operational hours

· Client On-site visit

o  Perform client visits for quarterly customer premise equipment maintenance

o  Provide primary technical interface between the company and its customers

o  Develop good working relationships internally and externally, acting as an ambassador for the company whilst on customer sites


Apply now and join our team of dedicated NOC professionals.

This is an ongoing role and it will be closed once we have the candidate that fits our requirements. Submit your resume to with the title “Your Full Name – position applied for.

Application release date: 9th September 2023.

To apply for this job email your details to

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