Community Relations Supervisor

CCL Global Sub-Saharan Africa



The CRS:

• Keep Project Site Manager informed on any PAC concerns, issues and grievances arising from Contractor activities and the plans for issue resolution or remedy.

• Implement routine and non-routine assurance of Contractor implementation of their Social Contractor Implementation Plans and Procedures (CIPP), documenting and issuing Contractor non-conformances observed.

• Issue and track to completion Contractor implementation of corrective actions.

• Issue all assurance outputs and supporting documentation of non-conformances, corrective actions, and tracking corrective action implementation to closure to the Social Coordinator for consolidation and reporting.

• Introduces Cultural Heritage monitors to Site Manager and Contractor Site Representatives to facilitate their cultural heritage management responsibilities on site.

• Introduces Project Industrial Relations Supervisors to Contractor Human Resources and CLO to support assurance of labour management, industrial relations and working conditions assurance activities.

• Interfaces with CLIENT’S RAP Implementation Team Leads, Land Team representatives and supporting consultants (such as Valuation Services Contractors) to assist Contractor (temporary) land management requirements.

• Participate in quarterly Project Induced In-Migration (PIIM) Working Group events (where relevant) and complete PIIM monitoring locally as required.

• Interface with CLIENT’S Security Coordinators, CLIENT’S Environmental and Biodiversity Officers, CLIENT’S Health and Safety, Project Road Safety team, Project National / Local Content team on roadshow and communication initiatives, CLIENT’S

Community Relations Coordinators and Stakeholder Engagement Coordinators for CLIENT’S messaging and participation in Quarterly Regional Engagements to support timely and accurate Project messaging and Project-related inputs and updates and support sound Project Social performance and continuous improvement efforts to reduce social risks and impacts during execution of the Construction phase.

• Collaborate with LSOC Community Relations Coordinators (CRC) on relevant engagement efforts and concern, issue, and grievance resolution.

• Share Project messaging with the LSOC Stakeholder Engagement Team and CRC for awareness of Project activities.

• Routinely engage LSOC Grievance Administrator to ensure timely and accurate stewardship of CLIENT’S Grievance Management Procedure responsibilities, including recording and reporting Project-related grievances and supporting timely and effective grievance closure.

• Understands and continuously improves awareness of the socio-economic context, demography, and social, environmental, community health, safety and security risks and impacts of the Project activities and trending issues within the PAC to inform sound stakeholder engagement and social performance.

• Understands the locations, boundaries, and social and community infrastructure including social and environmental receptors of the hamlets, villages, wards and districts within the PAC and develops trusting, respectful and positive working relationships with the relevant community leadership to support Project activities.

• Understands where vulnerable and marginalized members of PAC are located and collaborates with CRC and where relevant Contractor Social resources to plan and facilitate Project-related engagement activities.

• Understands where to direct or elevate engagement requirements when stakeholder relationships are managed by LSOC.

• Understands and confidently communicates and facilitates implementation of the Grievance Management Procedure.

• Understands the role of the Project Team, Project activities and the Contractor scope of work including execution methodologies, (environmental) and social risks and impacts associated with Contractor scope delivery, and Contractor Organisation structure (particular attention to Contractor Social Team roles & responsibilities).

• Is familiar with the suite of CLIENT’S risk and impact assessments and situation analyses undertaken to date and understands the Project (social and community-based) risk profile and maintains awareness of the evolving (social) risk profile as the Project progresses.

• Understands CLIENT’S minimum requirements for Contractor social performance as defined in the relevant CLIENT’S Contractor Control Plans (CCP) and other relevant (social) performance guidance and expectations of Contractors.

• Understands the CLIENT’S Project (Environmental and) Social Management System (ESMS) requirements that govern processes for monitoring and reporting Contractor social performance and confidently implements the elements of the ESMS relevant to the role.

• Reviews and provide inputs to Contractor Implementation Plans and Procedures (CIPP), incorporating lessons learned and good practice processes and procedures developed during Contractor continuous improvement efforts.

• Develops a strong working relationship with the Contractor Social Teams on site.

• Supports Contractor engagement activities with PAC according to construction activity requirements and ensures stakeholders are fully aware of when construction teams will start working in the area.

• Observes and aligns Contractor engagement planning and message development to minimise PAC engagement fatigue, overlap and inconsistent messaging.

• Interfaces with CLIENT’S Community Relations Coordinator (CRC) to share relevant Project messages, collaborate on stakeholder engagement and collaborate on issue resolution are required.


• Field-based role responsible for updating the Project Site Manager all PAC concerns, issues and grievances arising from Contractor activities and the plans for issue resolution or remedy.

• Implements routine and non-routine Contractor social performance assurance activities; Grievance Management Procedure implementation and stewardship of Project related grievance closure.

• Observing and guiding Contractor Social resources to accurately deliver their stakeholder engagement responsibilities, and communicating Project messages to PAC as required.

• Collaborates with CLIENT’S Company and Project counterparts to support Project delivery and maintaining CLIENT’S relationships with PAC.

Qualifications/Experience required

• Ability to multitask and work independently with limited supervision.

• Attracted to high intensity, multidisciplinary and dynamic work environment.

• Advanced degree in Social Science, Sociology, Social Anthropology, Stakeholder Engagement, Community Development, or relevant discipline

• Minimum 5 years extractive industry construction or infrastructure construction experience preferred.

• Practical understanding and experience of construction related activities including land access, cultural heritage, labour management and working conditions, social receptor identification and direct experience developing and implementing social risk and impact mitigations, HSE systems.

• Excellent communication skills with a proven ability to develop and maintain good relations with stakeholders including government authorities, local communities, industry partners, construction contractors, the donor community, and international organizations.

• Minimum 5 years professional experience implementing stakeholder engagement.

• Experience implementing Contractor social performance monitoring and reporting an advantage.

• High level of interpersonal skills and proven ability to develop and maintain good relations with a wide range of stakeholders including a high level of discretion, diplomacy, and ability to manage conflict and gain consensus.

• Organizational capabilities, task prioritisation and coordination skills, efficient and effective message development, and delivery.

• Strong communication skills both written and verbal to convey and elevate critical messaging.

• Excellent computer, report writing, and analytical skills required, proven attention to detail essential.

• Computer literacy including MS Word, Access, Excel, and data management software preferred.

• Fluency in English and Swahili (written and spoken) essential; other relevant local languages an advantage.

• Exposure to externally financed project social performance requirements an advantage.

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