Community Liaison Officer

  • Full Time
  • Dar es Salaam
  • Applications have closed

CCL Global Sub-Saharan Africa



The roles and responsibilities of the CLOs during the RAP Implementation and Construction will be:

• Coordinate with CM to implement and monitor the implementation of the Resettlement Stakeholder Engagement Plan (RSEP) and ensure compliance of its implementation with the Tanzanian legislative framework and international standards.

• Assistance with grievance management and resolution (i.e., capture grievances electronically and on paper; collect grievance forms; complete grievance forms; capture issues and update issues register; and assist with grievance resolution).

• Ensure and check that information is correctly conveyed to Project-affected persons in a manner consistent with the RAP and approved messaging.

• Update SMCL’s stakeholder engagement register with every engagement.

• Follow-up on Project-affected persons’ compensation preferences following the completion of one-on-one household discussions and entitlement briefings.

• Provide assistance with counselling Project-affected persons as a result of emotional upheaval of the resettlement, fear or uncertainty.

• Provide assistance with arranging one-on-one consultations and viewings of the replacement show house and replacement land sites.

• Provide assistance with additional logistical arrangements and engagement support for vulnerable households.

• Identify and discuss situations with RAP implementation team where it seems Project-affected households may need additional support.

• Monitor community attitudes toward the project and ensure relevant information is conveyed to the community manager, including staying abreast of concerns amongst Project-affected persons, influences from speculators and any safety concerns.

• Stand in to take notes and assist with translations or arranging stakeholder meetings.

• Distribute information about the RAP implementation process to internal and external stakeholders.

• Be available in the communities on a daily basis to address concerns, facilitate discussions and build relationships.

• Assist with the preparation of internal and external monitoring of stakeholder engagement activities.

• Report to the CM and RAP implementation team on stakeholder engagement activities, grievance management and issues.

• Attend project team meetings in the morning and evening.

Context and environment

The main objective during the RAP implementation and construction phase is to ensure that all the conditions are in place for the smooth and efficient implementation of the RAP in line with the established project standards and that community engagement activities smoothly transition into the Project’s operational phase.

Qualifications and Required Experience

The CLOs are required to have the following qualifications and experience:

• Qualification in disciplines such as Communication, Social Sciences, Social Work & Social Administration, Law, Community Psychology, (Bachelor’s degree/ Diploma would be beneficial).

• Minimum of three years professional experience working with rural communities, preferably within the Sengerema District.

• Professional experience in community mobilisation, education and dialogue, stakeholder engagement, grievance management (experience in extractive industry would be beneficial).

• Excellent communication skills with an ability to develop and maintain good relations with stakeholders including government authorities, local communities, industry, CSOs/NGOs and international organisations and the general public.

• Negotiation and conflict management skills.

• Ability to work independently and meet deadlines.

• Good computer skills (MS Word, MS PowerPoint, and MS Excel); data management, report writing and analytical skills.

• Fluency (written and spoken) in English, Kiswahili and Kisukuma. Ability to speak other common local languages commonly spoken (e.g., Kizinza, Kijaruo, Kiha, Kihaya) in the Project area would be beneficial.

• Good interpersonal skills and experience working in teams is essential.

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