Standard Chartered Bank
Job
: Operations
Primary Location
: Africa & Middle East-Tanzania, United Republic of-Dar es Salaam
Schedule
: Full-time
Employee Status
: Permanent
Posting Date
: 29/Jan/2024, 1:49:59 PM
Unposting Date
: 13/Feb/2024, 1:59:00 AM
JOB SUMMARY
- The role holder is accountable for co-owning and delivering the end-to-end, best-in-class servicing client journey for Tanzania. The role holder is expected to align the client journey objectives to CPBB strategic agenda and responsible for identifying and creating areas of competitive advantage in the servicing domain, including change delivery within the domain.
RESPONSIBILITIES
Strategy
- Co-ordinate Clearing and Posting & Validation operations for the bank.
- Represent the bank in decision making in the Tanzania Automated Clearing House and relevant committee meetings.
- Co-ordinate operational risks for the bank as it affects Clearing and Posting & Validation unit.
- Contribute to customer satisfaction and service quality as per established standard.
- Uphold the bank’s Global image and integrity.
Business
- Prioritize tasks and resources to maximise efficiency and cost.
- Thorough understanding of the Banks products and customer mandates
- Support businesses in the launching of new products,
Processes
- To post duly authorised credit and debit entries in Ebbs system pertaining to internal transactions and entries involving customer instructions.
- Ordering/Issuance/activating of cheques
- Perform account reconciliation
- Prepare daily excess reports
- Maker for Intraday Clearing
People & Talent
- Strong inter-personal and leadership skills to manage customers effectively.
- Provide input / feedback / ideas in order to make improvement to processes and procedures within Clearing and Posting & Validation processing unit
Risk Management
- Proactively identify areas for improvement in existing Clearing and Posting & Validation processes and seek for ways of mitigating risks.
Governance
- Proactively alerting compliance issues, implementing departmental operating instructions to ensure compliance with internal policies and external regulatory requirements and coordinate in regulatory inspections.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key stakeholders
- Branches, ARMs/ CRMs
- Credit Operations
- Risk Managers, BORM
- System, Process Development and Support Managers
- Internal and External Auditors Regulators
- All Banks represented in the clearing house.
- GBS
Other Responsibilities
- Perform any other duties and responsibilities as assigned by the manager
Our Ideal Candidate
- Academic or Professional Education/Qualifications: As per Bank’s requirements and HR policy
- Licences and Certifications/accreditations: None
- Professional Memberships: None
- Language: English
Role Specific Technical Competencies
- Data Science
- Business Facilitation
- Manage Change
- Management of Frontline Risk
- Business Governance & Support
- Strategy & Business Model
- Service Delivery & Operations Management
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
- Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.