Call Centre Trainer

ITM Tanzania Limited

Trainer will be responsible for developing, delivering and evaluating training programs for call centre agents.


  • Develop and implement new training programs as needed.
  • Create and update training modules to keep pace with industry trend and changes in services.
  • Provide training and instruction to customer service representatives to ensure successful performance of job duties.
  • Ensure that training sessions are engaging, informative and effective.
  • Collaborate with team leaders to identify areas of improvement and adjust training programs accordingly.
  • Provide feedback and recommendations for improvement based on quality assurance findings.
  • Maintain accurate records of training attendance, performance evaluation and training programs updates.
  • Maintain a training schedule and calendar
  • Perform other duties as it required by supervisor


  • Bachelor degree in relevant field prefered
  • 3+ years call centre training experience
  • Strong knowledge of call centre operations, customer service best practices and relevant trands.
  • Ability to train all level of customer service agents
  • Strong interpersonal, communication, and presentation skils.
  • Ability to adopt to a dynamic and fast paced wotk environment.
  • Ability to train with presentations, videos, and hand on experience.
  • Strong organizational and analytical skills.

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