Assistant Manager Safety and Loss Prevention

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

BASIC PURPOSE:

The Assistant Manager – Safety & Loss Prevention follows and performs all the duties and standards of the department; moreover, they must impact all the elements of the department from standards, basic duties, employee morale, to inter-departmental relations. As such, Assistant Manager- Safety & Loss Prevention

ESSENTIAL FUNCTIONS:

• Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property.
• Select, train, schedule, discipline, and direct security personnel in all aspects of security policies and procedures.
• Review and conduct performance evaluations for Security staff.
• Responsible for the detailed production and implementation of all Security Policies and Procedures, and Crisis/Emergency Plans, including obtaining input on local laws or similar requirements. This may include but is not limited to: Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation, Lost and Found, Medical Emergencies, Master Key Control, First Aid and CPR training.
• Prevent situations that could jeopardize the reputation of the Lodge.
• Assists and investigate crimes committed against the Lodge, guests, and employees. Should criminal cases occur in the Lodge, assists Police with their investigation work.
• Document all incidents occurring in the Lodge in connection with crime, subversions, potential liabilities, and insurance requirements including the completion and filing of theft/loss/damage reports, incident reports and electronic security logs.
• Performs incident analysis and investigation relative to all incidents with advice and closure to all responsible management.
• Assist Lodge staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance, and natural disasters.
• Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers, and guests of the Lodge.
• Keep abreast of developments and trends within the lodge, industry, and community as they relate to security as well as function as a liaison with local law-enforcement agencies. Update management on any risk or threat that could impact Lodge business.
• Take responsibility for development and implementation of Lodge Fire and Emergency procedures, all training related to the Lodge’s emergency procedures, and conducting periodic staff Fire drills and fire response training for the Emergency Response team.
• Control the key inventory, lock system, alarm system, and fire protection system.
• Function as Chairperson of the Safety Committee in the Lodge in the absence of DS&LP
•  The ability to respond properly in any Lodge emergency or safety situation.
• The ability to execute all tasks of a security officer.
•  Create and coordinate safety and security training and activities.
•  Communicate clearly and concisely, within the Security department, with other Lodge departments and with the PC members in the absence of DS&LP
• Always adhere to legal methods, including while utilizing security equipment, administering policies and procedures of law enforcement and during investigations.
•  Evaluate situations, make decisions, and react quickly and calmly in emergency situations. Be able to administer the enforcement of policies, procedures, regulations, and laws firmly, tactfully, and with respect for the rights of others.
•  Be able to establish and maintain effective professional relationships with a diverse group of individuals, both internal and external.
•  Always conducts himself/herself in a professional manner. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
• Dress in issued uniform and ensure a neat, clean, and tidy appearance always.
• Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
• Is responsible for conducting site reviews, writing audit/review reports, reviewing findings, and making recommendations to line management and /or their security coordinators. Ensure a follow up is done on the recommendations given to the departments.
•  Responsible for ensuring all Luggage is delivered to the guest rooms when the guests arrive and collect the luggage at Departure from the guest room. Ensure the team is professionally training on all luggage handling procedures including adhering to the P&P’s
•  Ensuring all security members are scheduled well so that all posts are covered as per agreed timings.
• Conduct Bimonthly Fire drills, Monthly Firefighting class and Monthly Fire Warden meeting. Ensure all results of the drill is discussed, corrective action put in place.
•  Monitors and evaluates unit performance on key security issues and programs; recommend corrective action programs where appropriate.
• Develops and implements training program for security staff and conducts safety training and briefings for other departments.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
• Works harmoniously and professionally with co-workers and supervisors.

NON-ESSENTIAL FUNCTIONS:

• Assist Crunch Team to departments throughout the Lodge.
• May be required to travel to or temporarily relocate to Arusha logistics center to assist as needed.
• Other duties as assigned by management.

KNOWLEDGE AND SKILLS

Education: High School Diploma

Experience: At least 3 years Security experience at Supervisor/assistant manager level or above.

Previous experience in hospitality industry preferred. First Aid certification.

Skills and Abilities: Fluent in written and spoken English and ability to operate computer, Microsoft Word, and Excel. Strong administration and organizational skills